We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2650827
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Comments

  • Alexandre Burnier started the conversation
    January 6, 2021 at 12:26pm

    Hello,


    I hope that you are doing well!

    I am contacting you regarding the reservation platform on “Amelia”. 

    I have had many demands form my clients regarding the possibility to select several appointments date/time in one go. 

    Let me explain : it is now possible to book a recurring appointment (for instance every Monday at 10am). But it is not possible to select several appointment (for example by clicking on Monday 10am + Tuesday 11:30 am) in on go. The client who wants to book these two (or more) different appointments needs to validate the first one, ans then process all over again to the second one (by adding again the name, address and phone number). 
    Is this option actually available (and I didn’t see it in the settings)? 

    If not, I guess that would be a vers good way to improve even more the client experience (from now, they are all very happy with it except for that part).


    Thank you for your time and have a wonderful day! 


    Regards,


    Alex Burnier 

  •  2,576
    Aleksandar replied
    January 8, 2021 at 9:18am

    Hello Alex

    Thank you for your purchase.

    Something like this can only be done if, when your customers book a recurring appointment, they edit each recurring appointment, choosing a different date and time from the one that's offered in the list.

    Another way is through the Packages feature, but unfortunately that feature is not available in the Basic license of the plugin. If you wish to upgrade your license, we can do that for you, and when our reseller charges you the pro-rated price difference, we would issue a 30% refund of what was charged.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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