We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We bought the Formidable Forms Integration plugin but we are experiencing a lot of trouble. I would have selected Formidable Forms Integration for wpdatatables as product/category but I never received the purchase code so I can't fill it in and that field is required. So I chose to submit a ticket in pre-purchase section instead. Here is what we'd love help with:
1. When we uploaded the plugin it crashed our wp-admin and prevented all our admins from logging in. We had to deactivate it to make things work again. The error we received is attached to this message. It also says that "Formidable Forms integration for wpDataTables add-on requires wpDataTables version 3.0. Please update wpDataTables plugin to be able to use it!". We are using 2.1.6. When we try to update wpdatatables it only allows us to access version 2.1.6. We are not able to update wpdatatables to 3.0. Is 3.0 version a premium feature?
2. We never received the purchase code
3. We never received login information for TMS store
Thank you in advance for looking into this
Hello Jagnoor
Which email did you use to purchase the add-on with? I looked for sections of your email: [email protected], but I couldn't find anything similar in our database.
wpDataTables 2.1.6 is the current version of wpDataTables Lite. You need the full version of the plugin in order to use our add-ons.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksander,
We used "[email protected]" as the email to buy the add-on
You're welcome, Jagnoor
Have a happy new year!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables