We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm trying to give my employee access to their account through the website but the wp usernames are not showing when I try to associate the username to that employee. Also, I notice that address is not saving when I associate the address in the location field.
Hello Ashley,
Thank you for your purchase.
You can connect Amelia employees to WordPress users only if they have Amelia Employee role in your WP Users (roles). If you need your WP users to have different roles as well, you can use some plugin for this, like for example User Role Editor.
So, you need to create WordPress users and then give them Amelia Employee role in WP Users and then when you create employees in Amelia you will be able to connect them to WP users.
If the user is an Administrator, so you don't need to connect admins to employees in Amelia, as they already have access and permissions to do anything in WordPress, and in Amelia as well. The WP Connection is only useful when employees don't have any user role in WP, so to give them access/permissions this user role gives them in Amelia - Amelia Employee user role - and to connect them to that employee so they can see their own profile/appointments/events in Amelia.
You can read more about user roles in Amelia here and about roles settings here.
Regarding saving addresses in Locations, this could work only if you provide Google Maps API Keys to Amelia -> Settings ->General. You can read more about that here https://wpamelia.com/locations/
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.