We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Martin Hordijk,
Thank you for your purchase.
It can be that , if you tested booking or accessed the panels while logged in to the WordPress back-end as an admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia. You can create a new WP user with an admin role and login in with it and see if then you will be able to create services properly. If you can, then please check in your customers list on the Amelia -> Customers page if there is a customer with your WP user's email address, if there is delete it and check if you can see and create services with that user afterwards. If this doesn't help , then you need to re-create your WP user or access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database) and edit your user - delete any additional roles, leaving only the admin one.
Please let me know if this helped.
Thank you for your reply,
Logging in with a different admin account did the job. Although the same thing happend to me again. Apparently it's something that happens quite easily.
You are welcome, Martin.
Glad to see that the issue is gone, thank you for letting me know. It can happen if you book appointments or access the front-end panels while logged in to WP as an admin.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.