We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
For some unknown reason today, my JSON tables don't load anymore, but when I load the source link, it loads correctly on my browser, I've attached the error I receive, please what could be the problem? Thank you.
Kind regards,
Francis.
UPDATE: I tried it on a different website but under the same domain, I have the same problem. Then I installed a free version of WPDataTables on a different domain to test the JSON, and it works there, so what may be the problem?
UPDATE: I spoke to the hosting service and they said they could not find any error from their side, also, now the JSON loads sometimes, but not always, I'll say one out of ten times.
Hello Francis
How big is that JSON file?
If your data set is large (thousands of rows), using JSON format for creating a wpDataTable would not be a good solution, since the page generation time and size would significantly increase. MySQL-based wpDataTables with server-side processing are always the best option for large datasets.
It seems as the website is timing out, and you may try increasing the timeout limit, but I doubt that will solve your issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, it turns out that the server I was requesting the JSON from had blocked my IP, so they unblocked it and all works well now, thanks!
I will be opening another ticket for a different issue, thank you once again. :)
That's good news, Francis
Thanks for letting me know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables