We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Does Amelia support UCS-2 with Twillio SMS? I have not yet tried with even a single sms, but I noticed this may be a potential problem if you guys have not yet care about that, if not, what I should do on my side? Otherwise, you just regardless of my ticket because my site is a Chinese site.
https://www.twilio.com/docs/glossary/what-sms-character-limit#sms-message-length-and-character-encoding
https://www.twilio.com/docs/glossary/what-is-ucs-2-character-encoding
Hello Jeffrey
GSM messages are split into segments of 170 characters (160 if they exceed 170 characters), so messages are actually sent in segments. If you have anything other than GSM characters, messages will be changed and reduced to 70 characters per segment.
I believe this is what you're asking - UCS-2 is described as encoding standard which is used as a fallback on many GSM networks when a message cannot be encoded using GSM-7 or when a language requires more than 128 characters to be rendered.
Kind Regards,
Aleksandar Vuković
[email protected]
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