We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Everytime I am prompted to update the plugin, it tells me I have to register it first and every time this happens, I reenter my purchase code.
Why does it keep erasing it?
Hello kb12321,
Sorry for any inconveniences this have caused. We implemented some fix regarding this matter in version 3.0 of Amelia, so it shouldn't happen anymore with the new versions. If you encounter the issue again after this update please let us know and we will check it out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.