We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
1. Problem with recurring booking through backend :
Since a couple of weeks, I noticed that there's a problem when I book recurring appointments through backend.
The last appointment is always changed...
If you look at the screenshot : the fourth recurring appointment was booked at 14:00 and finally it has been changed to 10:00 in email notification.
Could you check that ?
2. Feature request :
About recurring appointments, could you do again what you did for the frontend... I mean, could you include the first booked appointment in the list ?
If you look at the screenshot, the (1) is in fact the second booked appointment.
Thanks
Hello Laurent,
Could you please tell me is the appointment created in the back-end for the time you get in the email notification? Is the time same in the email notification sent to the customer and to the employee (or you can't see it in the customer's email because of the other issue you mentioned in the other ticket)?
I can't reproduce it, the time of the last appointment is the same in the back-end when I book recurring appointments on our testing website. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
2. The booking is different in the back-end, the recurring appointments are in a separate tab than the first appointment, so the layout is a bit different. But I will add this as a feature request to our list so it can be considered for implementation in the future.
Hello,
I have the same issue after last update (19.01.21).
I think your team didn't solve that issue for the moment, right ? Is it planned for next update ?
Thanks
Hello Laurent,
Unfortunately, this couldn't be added to the last update, as it was planned already and the developers couldn't finish fixing this as well. Sorry about that, it will be fixed in the next update of Amelia.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.