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  Public Ticket #2648933
I paid but it said there is an error
Closed

Comments

  • Tadej started the conversation
    January 4, 2021 at 7:13pm

    Hi, 


    I bought the plugin and it took money from my bank and then on your site it said there is an error. Now i cannot download the plugin and you took money from me. Please fix this.


  • [deleted] replied
    January 5, 2021 at 8:10am

    Hi Tadej,

    Sorry to hear that you had a problem with purchasing our plugin. We will investigate this and provide help as soon as possible.

    We've just checked in our database and we cannot find your purchase with the email that you have provided. Did you use some other email? Or can you please send me the details about your purchase (date and time, and the exact value in your currency) so we can try to find it? 

    Best regards.