We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
Is there any option that an employee could make a unique timeframe for a customer? For booking and after booking?
It's very important, because some client needs twice as much time as the others.
Thanks, best regards,
Szabi
Hi Szabi,
If you are referring to the appointment duration - there isn't a possibility to change it based on the customer who booked an appointment. The appointment duration is made of service duration , it can be pro-longed with Extras, so you can check out if that could maybe help your use case. You can set Buffer times before/after the appointment , when you create the service, but this applies to all customers that book the service, it can't be set per customer.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi Marija!
It's not good news because most of the clients need this function, because for example there's a dentist who has this tartar treatment. One patient has a lot tartars in the mouth and needs 70 mins and the other has just a little and needs 40mins. Both of them is going regularly and the assistant wants to adjust the time for the clients. This function is not for the clients but for the service providers.
There's another example: beauty saloon, which has a skin treatment but one client needs twice as much time than the other because of the skin. And when it's not adjustable it's totally useless for the provider, because the calendar doesn't represent the facts.
Can you make it or should we choose another plugin for those clients?
Thanks is advance,
Szabi
HI Szabi,
There isn't a possibility for dynamic duration in Amelia, unfortunately. If the employee is changing that I am not sure how that will work if someone books another appointment after the first customer, as the appointments couldn't overlap. Like I mentioned earlier, the appointment duration can only be different if extras are chosen as well, but for your use case that isn't useful probably. Like I mentioned in the other ticket, we have a lot of feature requests, and the most requested ones are in the top of the list, and we try to implement as many new options as we can in each updaet. You can add it as a feature request here so it can be considered for implementation in the future and customers can vote for it.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.