We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2647976
Customer registration - don't send email
Closed

Comments

  • Lien Stas started the conversation
    January 3, 2020 at 8:43pm

    Dear support,

    I would like to use the option of the customer panel. However, I didn't like the standard email that is being sent to the users. Instead, I will be using another plugin (Notifications) to inform my users that they can set their password.

    Unfortunately, I didn't find the option to turn off the email sent to a user when the automatic WP user is created. Now my clients are receiving two emails whic his confusing.

    Any solution to this?

  •  1
    mike replied
    January 3, 2020 at 9:52pm

    Hi Lien,

    Not sure if it would help but have you taken a look at the plugin Manage Notification E-Mails?

    It may help, just thought that I would mention it when I saw you incident come in. Although I am not support, just a user like you. Hope you get things sorted

    -MK-

  • Lien Stas replied
    January 4, 2021 at 6:49am

    Thank you for your input Mike.

    However, the plugin I'm using (Notifications by Bracketspace) has similar functionality. I have disabled the sending of new registration emails. However, "Amelia Customers" continue to receive them.

    Did you succeed in disabling these emails?

    Thanks

  •  2,576
    Aleksandar replied
    January 4, 2021 at 10:39pm

    Hello Lien

    The email your customers receive from WordPress is generated by WordPress, and they are being sent after the user role is created. To disable those, you need to check WordPress settings, or deactivate the creation of Amelia Customer user role in Amelia Settings/Roles/Customers by deactivating "Automatically create Amelia Customer user" option.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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