Okay
  Public Ticket #2647659
Integration avec Elementor
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Comments

  • Jordan VEROT started the conversation

    Hi, 


    I've Elementor Plugins who can't load when i want to change a page, because of a problem in Amelia 

    I've :

    - Amelia 3.0 

    - Elementor 3.0.15

    - Elementor pro 3.0.9

    It's the last version for all

    Here's the bug 

    [03-Jan-2021 11:16:16 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function Elementorarray_key_first() in /wp-content/plugins/ameliabooking/src/Infrastructure/WP/Elementor/AmeliaCatalogElementorWidget.php:80
    Stack trace:
    #0 /wp-content/plugins/elementor/includes/base/controls-stack.php(1951): ElementorAmeliaCatalogElementorWidget->_register_controls()
    #1 /wp-content/plugins/elementor/includes/base/controls-stack.php(488): ElementorControls_Stack->init_controls()
    #2 /wp-content/plugins/elementor/includes/base/widget-base.php(148): ElementorControls_Stack->get_stack()
    #3 /wp-content/plugins/elementor/includes/managers/widgets.php(274): ElementorWidget_Base->get_stack(false)
    #4 [internal function]: ElementorWidgets_Manager->ajax_get_widget_types_controls in /wp-content/plugins/ameliabooking/src/Infrastructure/WP/Elementor/AmeliaCatalogElementorWidget.php on line 80

    Could you help solve this problem which prevent me from modify my website ? 

    Thanks

  •  1
    mike replied

    Hi Jordan,

    Do you know what version of PHP you are using. I had something like this before and changed the php version which resolved it. Are you able to access your wordpress site? if not then you may need to use ftp and rename the plugin directory of the elementor plugin, this will then allow you to access the site again and install the plugins again but care must be taken. Guess the main question for now is can you access your wordpress site?


    -MK-

  •  1
    mike replied

    Hi Jordan,

    Also check your theme and make sure that is also updated to the latest version?

    -MK-

  • Jordan VEROT replied

    Yes i can and it's version 7.1 and i need specifically this version. 
    But this version is good. 
    I don't understand what you say concerning what to do with the plugins, but i don't really like to play with ftp to resolve a problem, because the problem generally come back later when i do that

    Astra pro is my thème and i've install it yesterday so it's the last version too. 

    I've work a lot as an engineer in programming (c++, java, perls, etc ...). 

    When i saw the stacktrace, it seems to only be between amelia and elementor or betwwen amelia and php

    Perhaps a deprecated function in php n

    AmeliaCatalogElementorWidget.php simply call a method of object Elementorarray_key_first() which doesn't exist and it's seem to be a function of elementor not from native php

    Thanks

  •  1
    mike replied

    Hi Jordan,

    It was only my thoughts as I have seen elementor plugin get corrupt in the past and using ftp to rename was the only way to resolve it for me and many others. But you are better waiting to see what the support guys say I guess if you are not happy trying out the possible ftp method.

    Hope you get it sorted soon


    -MK- 

  • Jordan VEROT replied

    Oh i didn't know that someone else than the support can reply and i think it was the support.  

    I just realise that i put my ticket public. 

    Thanks for your response. Until now i desactivate amelia when i want to work on my page but it's not very cool. 

    No the ftp method doesn't fit me, because i prefer a stable product and after an update it can be the same pb so i prefer to wait. 

    I really think it's a bug. Probably a call of a deprecated method or something like that. I think it's an amelia bug, but i've tried to ask Elementor support pro too. 

    We'll see. Anyway thanks a lot for your time. 

    Sorry for my english (french guy)

  •  1
    mike replied

    Hi Jordan,

    For sure your english is better than my french :-). I think it is good to have a public ticket as other users can see issues and in some cases help. Then you can also reply in private when required and within the pubic facing ticket, as it has a private section that you can see.

    Sure other will come across this so lets hope it gets resolved soon

    -MK-

  •  1
    mike replied

    Seems that you are not alone PUBLIC TICKET #2647527

    -MK-

  • Jordan VEROT replied

    Hi,

    Thanks Mike. Yes, and all people don't edit page all day especially in holiday so i think a lot of people will have the problem soon when they will try again to edit.

     

  •   Jordan VEROT replied privately
  • [deleted] replied

    Hi Jordan and Mike,

    First of all, I apologize for our late response. We had non-working days in our country.

    We've investigated the issue and found that the issue occurs when Elementor and Amelia are used with PHP 7.3 version and all versions bellow this one.

    We have created a quick fix for you and I am sending you the file bellow so you can fix it, and we will release an update later today with this issue fixed.

    Just download this file and extract it in the plugin's folder.

    P.S. Thank you Mike for responding to this ticket.

    Best regards.

  • Jordan VEROT replied

    Hi,

    Could you tell me when the new version is available ?

    Thanks 

  •  2,572
    Aleksandar replied

    Hello Jordan

    The update has been released today, so you can update it now.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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