Apologies for replying a bit later, we don't work on weekends.
There isn't a possibility for changing the appointment status to Pending when a client reschedules it with Amelia's current features, unfortunately.
It isn't possible to have a record of how many times the customer rescheduled appointments and there isn't a possibility of sending an email that a client could approve or decline.
Unfortunately, these are not available features in Amelia. You can check out here if there are such requests and vote for them or suggest them.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi,
I want to know if it's possible that when a client reschedule, his new appointment go back to pending status to get approved again.
Also is it possible to have a record of how many times a client reschedule same appointment.
Finally, is it possible to send a confirmation email that a client approve or decline ?
Thank you
Hi Angeline,
Apologies for replying a bit later, we don't work on weekends.
There isn't a possibility for changing the appointment status to Pending when a client reschedules it with Amelia's current features, unfortunately.
It isn't possible to have a record of how many times the customer rescheduled appointments and there isn't a possibility of sending an email that a client could approve or decline.
Unfortunately, these are not available features in Amelia. You can check out here if there are such requests and vote for them or suggest them.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.