We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I'm looking at purchasing Amelia. I've been using a copy from another developer to play around with before I purchase my own licence, but I have a question. When a user creates an account through the Amelia pages, it doesn't create them a user within WordPress, meaning users will have to have 2 separate logins for the website I am planning to create. Is there a solution to this?
Hi Jack,
Thanks so much for your interest in Amelia.
There's an option for creatin WP users automatically when creating Amelia customer, this way they have just one login for the backend. You can enable this option in Settings > Roles Settings, like on this image> https://share.getcloudapp.com/yAuZBXmW
Hope this helps and let me know if you have further questions.
Hi, I understand that, as it does work, only when a user is created in Amelia first. If the user is created in wordpress first, then they have to re-register to use the amelia system. Please advise further
HI Jack,
If the user is created first in WP in order to assign some Amelia role to that user, you will need to manually add user role to that user.
Kind Regards,
Miloš Jovanović
[email protected]
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