Hello Jason

When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing account, and there are no other settings other than what’s described in Payment Settings section. So, if you’re having issues with payments the issue probably lies with the payment service’s credentials.

If you’re simply testing the payment with “Sandbox” or “Test” mode, you need to enable them first, in Payment Settings, and copy your Test credentials from PayPal or Stripe into their corresponding fields.

Also, you cannot perform Test payments with a real credit card, nor can you enable Live payments and run your test card. It’s not going to work as Live payments need a real card #, and test payments need test card #. If you wish to test the payment, you can get the Stripe’s test card details on this link.