We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is there a placeholder for payment status? I'd like to add this to the google calendar details. Its important for those that haven't paid in advance so I know quickly whether to ask for payment or not.
Also is there an ability to send an email to the customer again in case they have lost the original email. Often my customers complained oh I've not got a confirmation email can you send me one again please. How do I do this?
Hello Kieran,
There isn't a placeholder for the payment status with Amelia's current features, unfortunately. You can suggest that as a feature request here, or check if there is such request and vote for it.
It isn't possible to send custom emails from Amelia, unfortunately, only the emails that are sent automatically after some actions are available - which you can find on the Amelia -> Notifications page. You can maybe check out the Web hooks feature- with it you can send data from Amelia to some other automation tool via hooks, so maybe you can use this to achieve what you need.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.
Hi Marija.
That's a shame. If I have to reshuffle my appointments around (which happens often) how do I let the customer know without sending another email? The only thing I can think off is to cancel the appointment and recreate another one. Its real shame such a basic feature doesn't exist.
HI Kieran,
If you reschedule the appointment (change date/time) the reschedule appointment notification would be sent. But just to re-send the appointment approved notification, it isn't possible, unfortunately.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.
Arr perfect ok thanks
You are welcome, Kieran.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.