We have an issue with the employees frontend widget.
We are based in the West Coast and we are setting up an employees profile that is in the east coast. When we add the employee's events into amelia, on the frontend the customers can see the time of the event according to their timezone (it changes automatically).
But the problem is that the employee, when they check their frontend widget, they see their events according to the time zone that we entered it (PT) and not their actually timezone (ET). The employee frontend widget does not automatically translate time according to time zone. Is there a setting that we may have missed or is it an issue with the plugin in general?
To add to this: The same happens when someone books an appointment.
The customer books an appointment in their timezone but the employee frontend widget shows the appointment in the customer's time zone not the employee's time zone.
We have those appointments synced to google calendars and when they sync, the appointment is automatically translated to the employee's timezone with no issues.
There isn't a possibility for employees to see times in their own timezone on the front-end employee panel with Amelia's current built-in features, unfortunately. All of the employees are in the timezone you set for the back-end of Amelia , the one that is set in your WP General settings. Please check here if there is such request and vote for it. We do have this in our list for future implementations, but for now we can't say when it could be implemented.
For customers, there is an option for you to enable or disable to choose if they will see the time slots in their own timezone or the back-end timezone- which you can find in Amelia -> Settigns -> General .
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.
We will definitely request this update/change!!! I'm not sure how this was even overlooked in building the employee front-end widget!!! We have clients all over the world, working with employees (trainers) also all over the world with everyone in different time zones, so it makes the entire booking widget USELESS if our trainers have no idea what timezone the client is in, and then have to translate that from the time zone of our main office here in California. That's absolutely ridiculous!! We just spent 3 months and thousands of hours and dollars creating a brand new virtual gym to be released TOMORROW, the biggest day of the year for the fitness industry, and our booking system won't work for our employees???
I'll add this as a request to be fixed, but I seriously think you guys should've thought about this one a LONG time ago when the employee front end was released. We've been working remotely for years, and now that COVID has forced many people to work remote, this issue is a BIG one for anyone using this plugin.
At this point we don't have any other option to switch and rebuild an entire site that is literally hundreds of appointments per day with people all over the world....so, thanks for the massive headache!!
I understand this would be useful for users who have employees in different timezones and we do have this in our to-do list for the future releases of Amelia, but for now we can't say when this will be implemented, unfortunately.
Sorry for any inconveniences this have caused.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.
We have an issue with the employees frontend widget.
We are based in the West Coast and we are setting up an employees profile that is in the east coast.
When we add the employee's events into amelia, on the frontend the customers can see the time of the event according to their timezone (it changes automatically).
But the problem is that the employee, when they check their frontend widget, they see their events according to the time zone that we entered it (PT) and not their actually timezone (ET). The employee frontend widget does not automatically translate time according to time zone.
Is there a setting that we may have missed or is it an issue with the plugin in general?
To add to this:
The same happens when someone books an appointment.
The customer books an appointment in their timezone but the employee frontend widget shows the appointment in the customer's time zone not the employee's time zone.
We have those appointments synced to google calendars and when they sync, the appointment is automatically translated to the employee's timezone with no issues.
Hello Jason Long,
There isn't a possibility for employees to see times in their own timezone on the front-end employee panel with Amelia's current built-in features, unfortunately. All of the employees are in the timezone you set for the back-end of Amelia , the one that is set in your WP General settings. Please check here if there is such request and vote for it. We do have this in our list for future implementations, but for now we can't say when it could be implemented.
For customers, there is an option for you to enable or disable to choose if they will see the time slots in their own timezone or the back-end timezone- which you can find in Amelia -> Settigns -> General .
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.
We will definitely request this update/change!!! I'm not sure how this was even overlooked in building the employee front-end widget!!! We have clients all over the world, working with employees (trainers) also all over the world with everyone in different time zones, so it makes the entire booking widget USELESS if our trainers have no idea what timezone the client is in, and then have to translate that from the time zone of our main office here in California. That's absolutely ridiculous!! We just spent 3 months and thousands of hours and dollars creating a brand new virtual gym to be released TOMORROW, the biggest day of the year for the fitness industry, and our booking system won't work for our employees???
I'll add this as a request to be fixed, but I seriously think you guys should've thought about this one a LONG time ago when the employee front end was released. We've been working remotely for years, and now that COVID has forced many people to work remote, this issue is a BIG one for anyone using this plugin.
At this point we don't have any other option to switch and rebuild an entire site that is literally hundreds of appointments per day with people all over the world....so, thanks for the massive headache!!
Happy New Year to you too!
Hello Jason Long,
I understand this would be useful for users who have employees in different timezones and we do have this in our to-do list for the future releases of Amelia, but for now we can't say when this will be implemented, unfortunately.
Sorry for any inconveniences this have caused.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.