We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have done everything I know to do but the checkout button or purchase button(not sure what it says) is cut off on the cart page. Everything works fine until you get the cart page and view the order...for some reason you only see a tiny sliver of the button that should take them to pay. Is there a way someone can help me figure this out?
Hello Jeromy
Does the cart page look normal for your regular WooCommerce products?
This is the cart page, coming from WooCommerce, and at this stage it should not be linked to Amelia at all - it already pulled the appointment's details, and created the Cart page, so what you see there is a WooCommerce's Cart page that has a conflict with something else.
Can you please provide me with the URL to the booking page, so I can inspect this, and see how it can be resolved?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Okay thank you I really appreciate your help with this. The URL for this page is: https://www.upcimusic.com/one-on-one-lessons/
https://www.upcimusic.com/cart/
The first link is the page that allows you to go through the process of choosing a lesson with us...that of course leads you to the cart page where you will see the issue. I hope this helps and is what you needed.
I just wanted to make sure you got my response email with the URL to checkout what's going on?
Hello Jeromy
Yes, thanks. As you can see on your CART page, the issue is happening without Amelia even being loaded:
What you see (actually - don't see) here is the "Return to shop" button. This issue is caused by a script, your theme, or some other plugin on your website, causing the footer to be too high up.
To resolve it with custom CSS, for the empty Cart page, use this:
And for the page where Amelia's appointment is added to the cart, use this:
Basically, you should add both to the Cart page, and it should all be shown fine:
You have the same issue on the Checkout page, under "Additional notes":
To show this normally, use this CSS on the Checkout page:
You should resolve the cause of this, though, as fixing it with custom CSS is far from a perfect solution.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you so much....I think this actually worked.
You're welcome, Jeromy
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables