Hi - I have gone to edit my services and they are all not there. However, when I go to the front end of my site they are still visible. Can you please advice? I need to make some amendments.
This is the same for my events. I can see customers, employees, calendar and locations but I can't see events or services, even though the services are there and still visible.
It can be that , if you tested booking or accessed the panels while logged in to the WP back-end as an admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia. You can create a new WordPress user with an admin role and login in with it and see if then you will be able to see services and events in the back-end of Amelia. If you can see them with this user, this is the case.
To resolve this for your old admin user, please check in your customers list on Amelia -> Customers page if there is a customer with your WP user's email address, if there is delete it and check if you can see services and events then. If this doesn't help , then you need to re-create your WP user or access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database) and edit your user - delete any additional roles, leaving only the admin one.
I have a new problem that now some of the emails aren't sending that were before only yesterday was it working fine - are these issues related? The event booked email is not being sent. I have tested emails from my site and the test is working, the woo commerce ones are also being received. I have checked my junk and they aren't in there either.
Glad to see the issue is gone. You are welcome, glad I could be of help!
No, the two issues can't be connected. Could you tell me what is the Mail service option you have chosen in Amelia -> Settings -> Notifications? We don't recommend using PHP Mail , as the emails can end up in Junk/Spam or can take some time to be sent, so if you have that option, please try another one if you don't want to have this issue.
You should follow instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
I have the plugin WP Mail SMTP Pro which I have set up through outlook. Everything has been working perfect since then. However, today I had several people book an event and I didn't receive the event booking email, although they did. The woocommerce ones were all sent and received fine. When I tested it yesterday it worked.
I seem to be receiving all other emails. Someone just booked an appointment and that came through fine. Really don't understand. As I said, they aren't in my junk email either. When I check the email log, it was never sent. When I check notifications, the event booked email is ticked for employees.
Please help! I've set up a flow to send people an email based on me receiving that email so I need to ensure it is working.
I assume you are referring to the employee notification for events - if that is correct , could you please go to the event created and check if your employee (with your email address) is added there as Staff? If it isn't add it, and then you will receive these notifications, and if it is please just remove it, add it and save the event again to see if this would solve the issue. Please let me know if this helped.
Hi - I have gone to edit my services and they are all not there. However, when I go to the front end of my site they are still visible. Can you please advice? I need to make some amendments.
This is the same for my events. I can see customers, employees, calendar and locations but I can't see events or services, even though the services are there and still visible.
Hello Leanne Bird,
It can be that , if you tested booking or accessed the panels while logged in to the WP back-end as an admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia. You can create a new WordPress user with an admin role and login in with it and see if then you will be able to see services and events in the back-end of Amelia. If you can see them with this user, this is the case.
To resolve this for your old admin user, please check in your customers list on Amelia -> Customers page if there is a customer with your WP user's email address, if there is delete it and check if you can see services and events then. If this doesn't help , then you need to re-create your WP user or access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database) and edit your user - delete any additional roles, leaving only the admin one.
Please let me know if this helped.
Amazing Marija - that worked! Thank you so so much :)
I have a new problem that now some of the emails aren't sending that were before only yesterday was it working fine - are these issues related? The event booked email is not being sent. I have tested emails from my site and the test is working, the woo commerce ones are also being received. I have checked my junk and they aren't in there either.
Hello Leanne Bird,
Glad to see the issue is gone. You are welcome, glad I could be of help!
No, the two issues can't be connected. Could you tell me what is the Mail service option you have chosen in Amelia -> Settings -> Notifications? We don't recommend using PHP Mail , as the emails can end up in Junk/Spam or can take some time to be sent, so if you have that option, please try another one if you don't want to have this issue.
You should follow instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail service provider, but you need to have a configuration they need for that. Sometimes using SMTP for some providers like Gmail or similar is not supported by the hosting/server. So you need to check this out with them as well, what configuration is needed for SMTP sending emails on your servers.
If you have some other plugin for this purpose, sending emails/ SMTP, on your website, then you need to choose WP Mail as a Mail service in Amelia and it will use that other plugin's configuration for sending emails.
Let me know if this helped.
Hi Marija,
I can confirm that I have it set to WP Mail
I have the plugin WP Mail SMTP Pro which I have set up through outlook. Everything has been working perfect since then. However, today I had several people book an event and I didn't receive the event booking email, although they did. The woocommerce ones were all sent and received fine. When I tested it yesterday it worked.
I seem to be receiving all other emails. Someone just booked an appointment and that came through fine. Really don't understand. As I said, they aren't in my junk email either. When I check the email log, it was never sent. When I check notifications, the event booked email is ticked for employees.
Please help! I've set up a flow to send people an email based on me receiving that email so I need to ensure it is working.
Hi Leanne,
I assume you are referring to the employee notification for events - if that is correct , could you please go to the event created and check if your employee (with your email address) is added there as Staff? If it isn't add it, and then you will receive these notifications, and if it is please just remove it, add it and save the event again to see if this would solve the issue. Please let me know if this helped.
Hi Marija,
That was it - somehow it must have got deleted! Amazing thank you again for saving me!
Leanne
Hi Leanne,
Glad to see that the issue is gone, thank you for letting me know!
You are welcome
Glad I could be of help.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.