We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, TMS!
How are you doing?
I am loving using AMELIA!
But, there is only one thing that I really would like to solve. Some information, notifications and some other communication on the system that isn't totally translated to Brazilian-Portuguese. A lot information are translated. Some not.
So, how can I translate all the info to BR-PT on my website?
Best,
Leo.
Hello Leonardo,
Fine, thank you, how about you? Glad to see that
Our users do the translation, so some languages are not fully translated, unfortunately. But strings can be translated using POEDIT or Loco Translate for example. If you want to use POEDIT then this is the instruction:
1. Download Amelia from TMS Store
2. Unzip the downloaded file.
3. Download and install POEDIT.
4. Open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.
5. Translate the missing strings.
6. Save the translation.
7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files - wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website to the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.
This is an example for French language, but you will choose yours.
Please note that you would lose the change when you update Amelia, so you would need to apply it after each update of the plugin. If you want, if you only translate the missing strings, without changing the language, you can send us your translation and we will include it in the next update of Amelia.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.