We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
How can I remove via.placeholder.com from your plugin? Their SSL certificate has expired. Very unprofessional, because it leads to problems. Just check my related URL, select a date+time and continue.
On the page that follows, check the web browser console and see the many errors of resources that cannot be loaded, due to an invalid date on the via.placeholder.com SSL certificate.
So, why do you use via.placeholder.com anyway?
You're making your awesome product dependent on an unreliable party!
That is something I don't understand. Maybe you didn't know. But now you do. See for yourself.
Now your great product fails, because of them 'forgetting' to renew an SSL certificate.
Sorry, but in my business, when someone 'forgets' something super important like that, they're fired on the spot.
Kind regards,
Maurice Wasbauer
Hi,
Facing the same issue.. on top, the placeholder attempts to load another image every few seconds which in turn makes a 'broken image' icon blink/appear every time shifting the whole form up and down.
Hi Maurice, Bilal,
We are aware of the issue from recently. Our developers are working on resolving the issue, and we hope they will find a solution for the issue soon. We are really sorry for any inconveniences this have caused.