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  Public Ticket #2642239
uploading the plug in
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  • Rebekah A Porter started the conversation

    I am trying to upload the plugin file and when i do, I get this message,

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home4/blissbirth/public_html/wp-content/plugins/ameliabooking/

    Plugin installation failed.

    Return to Plugin Installer


    What do I do next?


  • [deleted] replied

    Hello Rebekah, 

    Thank you for your purchase. 

    If you maybe had Lite/free version of Amelia before, you need to deactivate it and delete it first, and then upload/install the full version. 

    If you haven't had Amelia Lite, maybe in the installation process the folder was added but because the installation wasn't successful you can't upload it again. 

    Please install Amelia by following these steps , via your FTP: 

    1) Download the zip from our store

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    Let me know if this helped!


    Maybe the installation process wasn't successful because of the size of the plugin, Amelia has a size of around 8 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    So, you can check this out as well.