We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to upload the plugin file and when i do, I get this message,
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home4/blissbirth/public_html/wp-content/plugins/ameliabooking/
Plugin installation failed.
Return to Plugin Installer
What do I do next?
Hello Rebekah,
Thank you for your purchase.
If you maybe had Lite/free version of Amelia before, you need to deactivate it and delete it first, and then upload/install the full version.
If you haven't had Amelia Lite, maybe in the installation process the folder was added but because the installation wasn't successful you can't upload it again.
Please install Amelia by following these steps , via your FTP:
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
Let me know if this helped!
Maybe the installation process wasn't successful because of the size of the plugin, Amelia has a size of around 8 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
So, you can check this out as well.