As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I am trying to upload the plugin file and when i do, I get this message,
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home4/blissbirth/public_html/wp-content/plugins/ameliabooking/
Plugin installation failed.
Return to Plugin Installer
What do I do next?
Hello Rebekah,
Thank you for your purchase.
If you maybe had Lite/free version of Amelia before, you need to deactivate it and delete it first, and then upload/install the full version.
If you haven't had Amelia Lite, maybe in the installation process the folder was added but because the installation wasn't successful you can't upload it again.
Please install Amelia by following these steps , via your FTP:
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
Let me know if this helped!
Maybe the installation process wasn't successful because of the size of the plugin, Amelia has a size of around 8 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
So, you can check this out as well.