We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a multisite with amelia installed. However, it's not possible to update Amelia. Could you please tell me why? I have bought this Amelia Developper license, so I tought it should be possible?
By the way: it is activated on both subsites.
Thx for helping!
What domain/subdomain is this, Laurent? Is it listed in the screenshot I shared below?
If it is, that means that the license is active, and since it's Network Activated, you should be able to update it on your main domain, and it will automatically be updated on all subdomains.
You can also try updating it through Dashboard/Updates. If that doesn't work, please provide me a temporary wp-admin user (administrator), and FTP access credentials, so we can debug the plugin and see what's going on.
Remember this is a public ticket, so enable the Private response again.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Strange! It seems it updated...
Before I had the message that it was not possible to update.
Anyway.. its solved. Thx
Laurent
I'm glad to hear that, Laurent
It may have been a temporary glitch.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables