one client just angrily waited for me for having a lesson. He booked on my site at 4:45pm (CET). However, on his page (he lives in the same city as me) he got shown New York City time, so he got shown 10:45am.
It took a while to figure this out, and he showed me his E-Mail reminders as well as the calendar. In my reminder Email it says, "see you tomorrow at 4:45pm ..." and in his "see you tomorrow at 10:45pm ..." in both Mails there is no more information such as timezones etc... How can this be?
He lived 30 years in NY but now he is for more than a year in Austria, and the OS on his computer is set to local time.
In my settings it is put that clients see the availability in their timezone. He might have used a VPN?
Please let me know, I don't want this to happen ever again!!
!edit: ok the client just admitted his conputer was set to Eastern US timezone and the switcher to ‘set automatic timezone’ in Windows was off. I guess in these cases there is no way to prevent such confusions. Maybe a hint on the booking page would help saying something like ‘be sure your computer is set to your local time’
Apologies for replying a bit later, we don't work on weekends.
There isn't a way to prevent this unfortunately, when the option Show booking slots in client time zone in Amelia -> Settings -> General is enabled, it will see customers' machine/browser timezone and show the time slots accordingly. Only by disabling this option you can be sure that all customers see the same time slots - in the timezone set for the back-end of Amelia (your WP timezone).
You can suggest that as a feature request here, but for now you can maybe add some hint above the Amelia booking form, or with a custom field, or something similar, if you don't want to have this issue again.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
I ran into an other timezone problem (I created already a feature request):
I have clients who travel a lot and book a service in a certain timezone, but then later they will return to an other timezone. The result is that they are confused with the timezones and probably miss the start of the service because they booking occured in an other timezone.
My suggestion is very simple:
in the Notification E-mail and the Reminder E-Mail they get a day before, there should be a note for the timezone the service is booked for. So they can rely on a fixed timezone, rather than guessing when and where they made a booking in the first place.
We will add this as a feature request to our list, so if it gets requested more often in the future it can be considered for implementation.
The only way to prevent that now, customers being confused or similar (if you don't want that) is to disable the option Show bookings in client timezone in Amelia -> Settings -> General, so they will always book in the timezone that you have in WordPress/Amelia back-end. So there will be only one timezone for all customers, the back-end timezone.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
I have another issue:
one client just angrily waited for me for having a lesson. He booked on my site at 4:45pm (CET). However, on his page (he lives in the same city as me) he got shown New York City time, so he got shown 10:45am.
It took a while to figure this out, and he showed me his E-Mail reminders as well as the calendar. In my reminder Email it says, "see you tomorrow at 4:45pm ..." and in his "see you tomorrow at 10:45pm ..." in both Mails there is no more information such as timezones etc... How can this be?
He lived 30 years in NY but now he is for more than a year in Austria, and the OS on his computer is set to local time.
In my settings it is put that clients see the availability in their timezone. He might have used a VPN?
Please let me know, I don't want this to happen ever again!!
!edit: ok the client just admitted his conputer was set to Eastern US timezone and the switcher to ‘set automatic timezone’ in Windows was off. I guess in these cases there is no way to prevent such confusions. Maybe a hint on the booking page would help saying something like ‘be sure your computer is set to your local time’
Hello Phil,
Apologies for replying a bit later, we don't work on weekends.
There isn't a way to prevent this unfortunately, when the option Show booking slots in client time zone in Amelia -> Settings -> General is enabled, it will see customers' machine/browser timezone and show the time slots accordingly. Only by disabling this option you can be sure that all customers see the same time slots - in the timezone set for the back-end of Amelia (your WP timezone).
You can suggest that as a feature request here, but for now you can maybe add some hint above the Amelia booking form, or with a custom field, or something similar, if you don't want to have this issue again.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Well I see.
I ran into an other timezone problem (I created already a feature request):
I have clients who travel a lot and book a service in a certain timezone, but then later they will return to an other timezone. The result is that they are confused with the timezones and probably miss the start of the service because they booking occured in an other timezone.
My suggestion is very simple:
in the Notification E-mail and the Reminder E-Mail they get a day before, there should be a note for the timezone the service is booked for. So they can rely on a fixed timezone, rather than guessing when and where they made a booking in the first place.
Hello Phil,
We will add this as a feature request to our list, so if it gets requested more often in the future it can be considered for implementation.
The only way to prevent that now, customers being confused or similar (if you don't want that) is to disable the option Show bookings in client timezone in Amelia -> Settings -> General, so they will always book in the timezone that you have in WordPress/Amelia back-end. So there will be only one timezone for all customers, the back-end timezone.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.