We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2639630
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Comments

  •  1
    Ute started the conversation
    December 22, 2020 at 6:27pm

    Dear Support,

    Why I must add a Amelia Employee as a member manually in the backend, when the registered user got already the role as Amelia Employee (I used ultimate member for the registration). Seems that is also using a separate login. Do I something wrong?

    Thanks in advance 

    Thomas


  •  2,576
    Aleksandar replied
    December 23, 2020 at 2:34pm

    Hello Thomas

    Thank you for your purchase.

    If you only have a WordPress user with Amelia Employee user role, you will also need to create an actual Employee in Amelia, and then link that WP user to the employee.

    Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you can create). At the moment, there is no way to link the two, so your customers have the same password for WooCommerce and Amelia. It is something frequently requested by our customers, and I do hope our developers will add that to the plugin soon, but I don't believe it's going to be any time soon.

    I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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