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  Public Ticket #2639199
costumer panel
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  • paula started the conversation

    I can't acces to the panel costumer, when it send the mail it didn't appear the link.

    and in the notifications it doesn't appear the mail for the costumer panel or reseat a password for edit.


  • [deleted] replied

    Hello Paula,

    Customers can access the Customer panel via a link in the notifications, and when they access it the first time they create a password and later on they use that email/password to login to the Panel. You need to add the Customer panel URL placeholder to the Approved appointment notification, so when customers book an appointment they get this email notification and the link for the panel in this email.

    This placeholder is a link for the panel %customer_panel_url% just be sure that you copy/paste it to the Message field from the Placeholders list. So when you go to Amelia -> Notifications, click on the </> Show Email Placeholders, when you find this placeholder click on it, it will be copied and then paste it to the notifications that you want. Also, please check if you provided the URL of your page for the Customer panel in that field in Amelia -> Settings -> Roles Settings -> Customer

    Could you please tell me have you added the customer panel URL placeholder to the approved appointment notification? Have you followed the instructions on setting up the customer panel https://wpamelia.com/front-end-customer-panel/