Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2637499
Load time is slow on amelia calling page
Closed

Comments

  • Abu Tahir started the conversation
    December 20, 2020 at 2:06pm

    All other pages load fast except the page where I call Amelia booking. I am using W3 Total Cache. Kindly let me know any resolution.

  • [deleted] replied
    December 21, 2020 at 1:07pm

    Hi Aby Tahir,

    Thank you for your inquiry.

    As I can see from your question you have our full premium plugin. Please contact our support in Amelia section of this support platform since this section is only for pre-purchase questions. 

    Best regards.

  • Saqib replied
    February 5, 2021 at 9:29pm

    Isidora, 

    I already have opened a support ticket and I get one response in 24 hours. It's been 3 days and I got 2 responses from Marija. 

    My website loads fast on all pages but only where I have shortcode it takes 34 seconds to load the page. My Ticket number is "#2680691". 

    Can you help? 

  • [deleted] replied
    February 8, 2021 at 10:58am

    Hi Saqib,

    I apologize for your waiting. We don't work over the weekends and I have checked with the support, your issue has been forwarded to our development team so they can investigate what causes this issue and if there is a solution for it, so this can take a while since it is an investigation task. 

    We are giving our best to answer as soon as possible but we receive large number of tickets and we answer them by the order of arrival.

    Best regards.