We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am reaching out here because one client has already several times tried to make a Payment with his Amex CC. The first time he couldn't give me some error code/text and I asked Stripe support if their could be an issue, but they said there wasn't any declined payment or failed payment on track of my dashboard.
Now the same client tried yesterday again and he received "Sorry, there was an error processing your payment. Please try again later."
I again now contacted Stripe support and they say my acccount is verified and all works and they cannot find, that any payment were declined or whatsoever.
That's why I am contacting you, if you know what could be the issue? This client uses now Visa and has no problems, but he also contacted Amex and they confirmed him that his card is good, and he would prefer his Amex to pay my services.
Is there any limitation with Amex cards in WPamelia? According to Stripe Amex is accepted.
Hello Phil.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Amelia doesn't have any settings regarding payments except configuring the connection between Stripe and Amelia, so Payment settings. Everything related to payments is coming directly from Stripe, so I can't say what's going on here. Live transactions with a VISA card work OK? That should not be happening.
I reached out to our developers, but they said that we haven't had any complaints about a particular card type, and that they all should work fine.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hmm I talked to this client again, and he says his Amex works everywhere to pay except for Patreon pages and my websites. So I guess the problem lays on his site somehow...
You can test this yourself, Phil
Turn on "Test Mode" in Amelia Payment settings, and use one of the test Amex cards, found on this link: https://stripe.com/docs/testing
If that works, it will work for live transactions as well. I'm really not sure what's going on with this client of yours.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables