We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like that on my reservation calendar only category services appear, and not all services. How can I do ? Because when I try with the shortcodes it doesn't work. Then I would like customers to be able to create their own accounts
Hello KALAMBAYI
Thank you for your purchase.
Do you have separate categories created? If you have 12 services, saved in 4 categories (so for example you have 3 services per category), you could use [ameliabooking category=1]
You can see the category ID next to its name - that has to work.
Customers can't create their own accounts without booking an appointment. So, when they book an appointment, their Customer account is created. If you want them to have access to the Front-end Customer Panel, you need to configure the panel first, and then add %customer_panel_url% placeholder in "Appointment Approved" and/or "Appointment Pending" notification.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello
I have another more complex question.
I am creating a reservation website with many profiles. To be able to modify the profiles I chose ultimate member. The problem is that users are forced to log in with both UM and AMELIA plugin at the same time, it is as if AMELIA does not take account of wordpress or other plugins' credentials. So they have to log in twice, whereas I would like them to log in and have access to both their reservation profile and their community profile. How can I do ? Thank you so much.
Hello again KALAMBAYI
Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you can create). At the moment, there is no way to link the two, so your customers have the same password for WooCommerce and Amelia. It is something frequently requested by our customers, and I do hope our developers will add that to the plugin soon, but I don't believe it's going to be any time soon.
I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello, I would like to be reimbursed for the purchase of my plugin. I have tried to no avail so that users don't have to log in twice, but I can't and it crashes my whole site. I would therefore like to be reimbursed
I understand, KALAMBAYI
The refund request has been forwarded to our reseller, Paddle, and you should be reimbursed in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables