We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia works for me already the second day successfully, and clients can book and pay (even though some of my customers claim to have problems when paying with CC via Stripe - I guess they do something wrong though!)
My problems so far:
I get the information that a booking was made and simultaneously I get an email about the payment. The only thing I see in this Mails is, for which day&time it was booked and how much the payment was. I don't see any Client information at all (neither name nor email of client). Only some weird meta code, which is not useful for me at all. My clients put all information such as names, emails in the booking form, why I can't I see it in the mails? I have to activate smith to get this information?
The same thing is happening with my Calendars. I see the right days× of appointments in my Google Calendar, but I don't see with whom I have an appointment, which is crucial for me.
And overall, is or will there be a mobile app? It is quite cumbersome to go via mobile phones in the WP interface to see or approve/edit appointments.
Thank you as always for an response, I really appreciate this forum and I promise I won't be so demanding for a long time :)!
Hello Phil,
Apologies for replying a bit later, we don't work on weekends.
Glad to see you started using Amelia for your bookings successfully.
Email notifications are configured on the Amelia -> Notifications page, and for any information you want to have in the emails regarding appointments/customers you need to add those placeholders to the email templates. You will find all of the placeholders that you can use when you click on </>Show Email Placeholders on the Amelia -> Notifications page. When you click on them, you copy them, and then you need to just paste them to the Message field of the notification you want. You can check out these instructions by following this link.
The same applies to Google calendar events, for any information about appointments in Amelia, you want to have in your Google calendar, you can add placeholders to the fields Event Title and Event Description which you will find in Amelia -> Settings -> Integrations -> Google calendar settings. The same placeholders from the Amelia -> Notifications page are used here as well.
If you have any further questions or concerns feel free to ask.
Hello Marija,
thank you, this makes sense.
One question about this: is it possible to add several placeholders in the Calendar integration fields? So that I get shown several information of my lessons?
Hello Phil,
You are welcome.
Yes, you can add more placeholders (for all the information you want to have in Google) to the Event Title and Event Description fields.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hello,
is there anything planned about a mobile App? I don't want my appointments to be confirmed automatically, so every time login in my WP panel is kind of cumbersome when on the way on my mobile phone. Is there an other way to do so?
Hello Phil,
We haven't planned a mobile app for Amelia for now, so I can't tell if and when that could be considered or implemented, unfortunately. Please suggest it as a feature request here. There isn't another way of editing appointments and do admin editing in Amelia rather than the back-end of WP.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.