We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
wpDataCharts does not upload charts with the last update of Firefox browser.
It works fine with Chrome and Opera.
Could it be a cross-browser javascript compatibility problem?
Regards
Ricardo
Hello Ricardo
We cannot replicate the issue on our local environments, nor on our website. Please check our FAQ page, under Charts section - they should be displayed there.
So, if you see charts normally, it's probably something on your website blocking these charts.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Yes, I can see your charts in Firefox.
How can I find why I cannot see them on my website? Do you have any clue?
Regards
Ricardo
Hi again Ricardo
Are you using "Follow table filtering" on your pages?
If you are, there's a bug with Firefox, and our developers will look into it for our next-next update. There's an update scheduled for tomorrow, and I doubt they'll have time to include a fix for this for that update. But it will roll out for the one after that, for sure.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Yes, I am using "Follow table filtering."
Which is the bug? I am having an identical problem with another plugin, and I wonder if could be the same case.
Thanks
Ricardo
Hi again Ricardo
Please go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.chartsRender.js and on line 2 you'll see this:
Replace that with this:
That fixes an issue with Firefox, so you'll need to make another change for other browsers.
Please go to wp-content/plugins/wpdatatables/source/class.wpdatachart.php and on line 2704 you will find this:
Add the following below that line:
All this still needs to be tested, so it will be included in the next update. We released an update today, but we haven't had time to include it.
Also, turn off "Use minified wpDataTables Javascript" in wpDataTables settings/Custom JS and CSS tab, and it should work fine.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables