We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I keep running into problems where for some reason, WPDT runs into an error saving a table. But instead of simply not saving, it corrupts the table!
The only ways to get the table back are to either restore from backup (if I even have one) or to get into MySQL and try to figure out what was corrupted.
And if that doesn't work, I have to recreate the table and then change all charts that referenced it.
Would you please make this stop breaking data!
(I can't provide access to my site because it's only on my localhost.)
Hello Daniel
Sorry to hear you're having issues.
The plugin cannot corrupt the tables on its own. You must be doing something that's causing tables to break.
I can only guess, as there are a lot of things that can cause this. For example, if you create tables linked to an existing data source (Excel, Google Spreadsheet, CSV, XML, PHP or JSON), and you change the structure of the source file (add, remove, rename or rearrange columns), the wpDataTable will break.
Then, if you add a number-range slider to a string-type column, or to a column which has only one row - the table will break.
There are a lot of other reasons why this can happen, so can you try and remember what you're doing right before the tables break? I can't claim that there aren't some bugs that we haven't run into yet, so please try and remember exactly what you were doing.
Kind Regards,
Aleksandar Vuković
[email protected]
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