We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is it possible as an wordpress administrator to book an appointment on a day that a staff member has leave? Or to book an appointment outside working hours?
Background: I've defined certain dates as leave to block the agenda, but still want to be able to make appointment on these days in case I have a special client.
Hello Maarten,
There isn't a possibility to book appointments outside of the employees' work hours in Amelia for anyone, unfortunately. Appointments can be booked only in the employees' work hours, and this applies to admins' bookings as well.
As some work-around you can maybe create a Special day for the employee for the date when you need these appointments - as the special days override the usual employees' work hours set. But if they have Day off this wouldn't work , unfortunately. Only if you remove the Day off and create a special day instead - but these special days are just overriding the employees' work hours, so they are seen on the front as well (before the time slots are booked).
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.