As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Twice I've tried to upload, twice this process has both shut down my website and shut down my Google browser.
This is amateurville. Cancel purchase and refund. If I don't have a refund in my credit card account, will dispute the charge.
Hi Rod Maclver,
Sorry to hear that you had issues with our plugin, if you can provide to us more details we will be more than glad to investigate it further and provide help.
If you still want a refund, to request it you need to login to our store page here, with credentials that you have received after the purchase. If you cannot find them, enter the email that you have used for the purchase and choose Forgot Password option, then login, and beside the license you will see the "Request Refund" option. Please be aware that usually it takes 5-7 days for Paddle to process the refunds, but money will certainly be back on your account.
Best regards.
I'll dispute the charge.