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  Public Ticket #2631896
Can't display plugin on front end
Closed

Comments

  •  1
    Eric Embacher started the conversation

    I have placed the [ameliabooking] shortcode on a page, but when visited it shown only a perpetually spinning hourglass, nothing else.

    There are no errors shown in the console.

  • Leanne Bird replied

    Have you made sure you have bookings available? This happened to me I hadn't set it up right in the back end. You need to have assigned work hours to at least one employee.

  •  1
    Eric Embacher replied

    Thanks Leanne...that wasn't it but it prompted me to check the setup and I found that there were no assigned services for the employee. I changed this and that fixed it.

  • [deleted] replied

    Hello Eric, 

    When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:

    • Category and service
    • Employee
    • Employee is not assigned to a service
    • Employee doesn't have working hours configured

    Also it can be that  the duration of the service (+its buffer times) can't fit in the employees' work hours, or the option Show service on-site is disabled in each Service modal on the Services page. 

    Glad to see a fellow user suggested some solutions, and that the issue is gone!

    Thank you for helping out, Leanne.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.