Im making test of the customer panel, when i book i send on the mail the customer panel link where they first set up a password and then accept it but the panel is not working. The customer appears with reservations that he didn't make (on every different user are the same reservations) and does reservation nor exists on the database, The test was booking and event and when i click events nothing appears and then if I go back to reservations now nothing appears also. Its all glitchy and if i click edit profile it does not load anything.
Update: I only need events for now so i change it to only events. As you can see it wont load, I need help asap!
Its been 17hours, I need urgent help!!! Please, if you don't have an idea of the issue and dont know how to fix it I need to program a sesion or something with one of your employees because the site will be publish this monday and that has to be working!
Update:
I was able to fix by deleting every single event, reservation, client and then I cleared the server cache and its working now (I tried to cleared before but it didn't work) so basically I had to reset it.
Update:
After adding all my events again the same problem appear
Update:
So if I have 1 or 2 events it works, when i add all the ones i need which are 11, even if im only book in one, the customer panel stops working. I will make a reply privately so we credentials to the page so you can figure it out pls, you can make as many test you want but this is urgent!
Apologies for replying a bit later, we don't work on weekends.
Could you please check if you accessed the customer panel while logged in to the back-end of WordPress as an admin, or done some test bookings while logged in as an admin? As in this case, the user access and permissions can be mixed up - due to the user roles.
This can be cause of the issue that you have, please book one event from an incognito mode (or while logged out from WP) and access the panel from the email notification that you get also in incognito mode (while logged out from WP) and check then if you have the issues that you had.
Is there a way to hide the capacity on the events? I look on other public tickets and the code they provided hides capacity and location but I only want to hide the capacity.
Im making test of the customer panel, when i book i send on the mail the customer panel link where they first set up a password and then accept it but the panel is not working. The customer appears with reservations that he didn't make (on every different user are the same reservations) and does reservation nor exists on the database, The test was booking and event and when i click events nothing appears and then if I go back to reservations now nothing appears also. Its all glitchy and if i click edit profile it does not load anything.
Update: I only need events for now so i change it to only events. As you can see it wont load, I need help asap!
Its been 17hours, I need urgent help!!!
Please, if you don't have an idea of the issue and dont know how to fix it I need to program a sesion or something with one of your employees because the site will be publish this monday and that has to be working!
Update:
I was able to fix by deleting every single event, reservation, client and then I cleared the server cache and its working now (I tried to cleared before but it didn't work) so basically I had to reset it.
Update:
After adding all my events again the same problem appear
Update:
So if I have 1 or 2 events it works, when i add all the ones i need which are 11, even if im only book in one, the customer panel stops working. I will make a reply privately so we credentials to the page so you can figure it out pls, you can make as many test you want but this is urgent!
Hello Adrian,
Apologies for replying a bit later, we don't work on weekends.
Could you please check if you accessed the customer panel while logged in to the back-end of WordPress as an admin, or done some test bookings while logged in as an admin? As in this case, the user access and permissions can be mixed up - due to the user roles.
This can be cause of the issue that you have, please book one event from an incognito mode (or while logged out from WP) and access the panel from the email notification that you get also in incognito mode (while logged out from WP) and check then if you have the issues that you had.
Let me know if this helped!
Yes that was it, thank you very much
Is there a way to hide the capacity on the events?
I look on other public tickets and the code they provided hides capacity and location but I only want to hide the capacity.
Glad to see that the issue is gone, thank you for letting me know. You are welcome, Adrian.
Regarding hiding capacity for events, please try adding this format HTML to the page where you have Amelia Events:
<style> .am-event-sub-info-capacity {display:none !important;} </style>and let me know if this helped.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Thank you, that helped
Just for last is there a document or page where I can found codes like that? where I can found how or which ways I can manipulate the front-end.
Maybe lots of different shortcodes like that, I don't know
You are welcome, Adrian. Glad to see that, thank you for letting me know.
There isn't a page where we have custom CSS, unfortunately. We can help out with some small changes like this one with CSS.
Regarding the list of shortcodes that you can use for Amelia on your pages, you can find it here.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.