We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
i have the plugin amelia on my wordpress site recently.
I have a problem cause i haven't the name, and the email on the customer in the payment report .
Have you got solution for my comptability ?
Thanks a lot
Hello,
Thanks for your message.
Can you please clarify your issue.
Ok
When i huse stripe gateway with amelia plugin, i need to have certain informations about the customer for my comptability.
You can see on the picture Stripe_payment_gateway_after_amelia i haven't the name of the customer.
How i can know the name of the customer with a certain payment ?
Could you send the las-name and fist_name of my customer to stripe in the "Client".
It's possible to create a SQL request with the tables appointments, customer_bookings, payments, services
and take informations about
wpx5_amelia_payments.amount
wpx5_amelia_payments.dateTime
wpx5_amelia_payments.gateway
wpx5_amelia_appointments.status
wpx5_amelia_appointments.bookingStart
wpx5_amelia_customer_bookings.info
wpx5_amelia_customer_bookings.
wpx5_amelia_services.name
Could you create this SQL Request and transmit informations to stripe ?
thanks
.
Hello,
How i can know the name of the customer with a certain payment ?
Could you send the las-name and fist_name of my customer to stripe in the "Client".
It's possible to create a SQL request with the tables appointments, customer_bookings, payments, services
and take informations about
wpx5_amelia_payments.amount wpx5_amelia_payments.dateTime wpx5_amelia_payments.gateway
wpx5_amelia_appointments.status
wpx5_amelia_appointments.bookingStart
wpx5_amelia_customer_bookings.info
wpx5_amelia_customer_bookings.
wpx5_amelia_services.name
Could you create this SQL Request and transmit informations to stripe ?
Unfortunately, this is not possible from Amelia side, sorry.
Hello,
Just a quick update, I have confirmed that in the latest version 2.9.3 there are additional metadata and description settings in Payment settings:
You can define the name and the description of what's going to be forwarded to Stripe, PayPal or WooCommerce through there. The placeholders are the same as in email notifications, so they can add a description like:
"%customer_full_name% booked an appointment for %service_name% with %employee_full_name%. The booking starts at %appointment_start_time% and the current status is %appointment_status%."
Hello
I have the 2.9.2 version.
you i can uptdate to the 2.9.3 and my informations still ok after the update ?
thanks
Hello,
Yes, the update won't impact your website/information.