We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2628182
instal Paiement
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Comments

  • Bonal Patrice started the conversation
    December 10, 2020 at 10:04pm

    Bonjour,

    Je voudrais une assistance par téléphone pour parametrer le paiement et le lien zoom sur mon site de yoga en ligne 

    Merci Patrice 

  • [deleted] replied
    December 12, 2020 at 1:59am

    Hello,

    Can you please send your message in English.

  • Bonal Patrice replied
    September 23, 2021 at 6:24am

    Bonjour 

    Je voudrais me désabonner car je n'ai plus l'utilité d'Amélia.

    Comment je dois faire car c'est facile pour payer et s'inscrire mais pas pour se désabonner.

    Merci 

    Bien à vous Patrice 

  • [deleted] replied
    September 25, 2021 at 8:18am

    Hi Patrice,

    thank you for reaching out to ussmile.png

    I am sorry to hear that; I will be glad to help you, just please follow the instructions below:

    Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you will see the "Cancel Subscription" button.

    6366610744.png

    If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.