We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The editing/creation dashboard is shrinked to 25% the size it should be, which is making editing and creating impossible. Checked for an update, and there is none.
Hello DFSKarma
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Can you tell me if you're using the Porto theme?
If so, this is a known issue, and here's how to resolve it:
First, open this file:
There, You need to search for this:
and add display: block; so it looks like this:
Please note that this is a .min file and it has to stay in that one line. It doesn't look as nice, but that's just how it needs to be.
Save that file, and close it.
Second, open this file:
There, go to line 209 and find this line of code:
and add display: block; so it looks like this:
Save this file, and that is it.
Please make sure to clear the cache and perform a hard reload of the page for the changes to take effect, but that is it.
If this resolves the issue, and we confirm it is a conflict with the theme, you'll need to save my reply for when you update wpDataTables in the future. Basically, you'll need to make the same changes when you update the plugin, because the files will get overwritten when the update occurs.
Please let me know if this helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No we don't use that theme and yes it is still broken/smooshed
It's a conflict with something, and without deactivating other plugins we can't figure out what.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I want to purchase a paid plugin, But, I've used the free plugin
It's conflict with porto theme
What can I do?
Hello Niraj
Conflict with the Porto Theme is a known issue, and here's how to resolve it:
First, open this file:
There, You need to search for this:
and add display: block; so it looks like this:
Please note that this is a .min file and it has to stay in that one line. It doesn't look as nice, but that's just how it needs to be.
Save that file, and close it.
Second, open this file:
There, go to line 255and find this line of code:
and add display: block; so it looks like this:
Save this file, and that is it.
Please make sure to clear the cache and perform a hard reload of the page for the changes to take effect, but that is it.
If this resolves the issue, and we confirm it is a conflict with the theme, you'll need to save my reply for when you update wpDataTables in the future. Basically, you'll need to make the same changes when you update the plugin because the files will get overwritten when the update occurs.
Please let me know if this helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables