We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2627582
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Comments

  • Nicole van Vondel started the conversation
    December 10, 2020 at 1:16pm

    Hi there,

    It seems that employees don't always get to see rescheduled appointments in their agenda. Sometimes it works and sometimes it doesnt. How is that possible? We reschedule all appointment with wordpress.

    One other thing: when a customer want to change the location for their appoinment, they can only change between employees on the booked location, not select a different location. Customers book a new appoinment, pay again, and we have to refund the first appointment. This is very clumsy and it takes a lot of time from us. Is there a way for customers to switch between locations without having to book a new appointment?

    Thanks for your help!

  •  2,576
    Aleksandar replied
    December 11, 2020 at 11:21am

    Hello Nicole

    Thank you for your purchase.

    1. What you're describing should not be possible. If you're rescheduling appointments, the new times and/or dates should appear in the employee panel. The panel will display the change only when the page is refreshed, but if the page is cached, you may also need to clear cache.

    2. Locations are linked to employees, not services, so if a customer wants to change the location (s)he can only do it if there are employees working on that location, at that time, and if they don't have any other appointments scheduled on that location at that time.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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