We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2627385
Activation code
Closed

Comments

  • Gerrit started the conversation

    The Activation code does not take when clicking on activate

    When updating the plugin it indicated that it still need activation

  •  2,576
    Aleksandar replied

    Hello Gerrit van Maarleveld

    Thank you for your purchase.

    This usually happens if the purchase code is (for some reason) saved with a space in the database. So, even though it looks normal, and it is saved successfully in the plugin, it's saved with a space in front or after the code in the database.

    If you know your way around the database, you can check this. Activate the code, then access your database via PHPMyAdmin (or some other tool), access wp_options table:

    6172199762.png

    It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.

    When you access it, you can search through the column "option_name". Search for the term "amelia_settings":

    9596326323.png

    The search will return only one row, and you need to edit it:

    3462547772.png

    In "option_value" column, look for "purchaseCodeStore":

    5173693800.png

    I don't have a purchase code saved in my local installation, but you'll see it like this:

    3279186834.png

    In this example, there is a space between the last character and the closing quote, so after it's deleted the plugin should not deactivate the purchase code every time you attempt to update it. 

    My advice would be to copy the entire purchase code section into a text editor. When I copied what you saw in the screenshot above, this is what I got:

    "purchaseCodeStore":"XXXXX-XXXXX-XXXXX-XXXXX-XXXXX "
    

    So, even though it's not obvious in the database, it shows there's a space in a text editor.

    I hope that helps.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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