We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can I add an employee as a Amelia manager?
Another question, when I make an appointment with a new user I'm not getting the email to set up a password, I just get the appointment confirmation. So how new customers set a password for the customer panel?
Hello Adrian,
Thank you for your purchase.
You can't connect Employees in Amelia to WP users that have Amelia manager role, if that is what you are trying to achieve.T hey can be connected to Amelia Employee user role only. The front-end panel isn't for managers, only for employees. But for the back-end of WordPress and Amelia, if you want to give someone the Amelia manager user role, you can , they will have access/permissions this user role give in Amelia when they login to WP, and they will be able to see and manage all employees' appointments/schedules/etc. and many other things in Amelia. https://wpamelia.com/users-and-roles/
There isn't a separate email for the customer panel, the Customer panel access email notificaiton that you see on the Amelia -> Notifications page is for the Forgot password option in the panel.
Customers should access the Customer panel via a link in the Approved appointment notification, and when they access it the first time they create a password and later on they use that email/password to login to the Panel.
So, you need to add a placeholder for the customer panel to the Approved appointment notification. This placeholder is a link for the panel %customer_panel_url% just be sure that you copy/paste it to the Message field from the Placeholders list. So when you go to Amelia -> Notifications, click on the </> Show Email Placeholders, when you find this placeholder click on it, it will be copied and then paste it to the notifications that you want.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.