We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
We are facing an issue when we create events in our Outlook calendar on the desktop app, the event propagates to other machines that are also viewing that calendar (so we think its updating on the server) - but the appoinemnts on the Outlook calendar are then not being synced to the Amelia plugin, and we are dealing with duplicate bookings.
Are we missing something?
Cheers,
Daniel
I should also mention I have already enabled "Remove Outlook Calendar Busy Slots" - but still didn't give any success
Hello Daniel,
Thank you for your message.
The Google/Outlook synchronisation in Amelia works this way - Amelia appointments are created in Google/Outlook, and Google events are not created in Amelia, but the time slots of Busy events can be blocked for booking only in Amelia.
Hello Daniel,
Events created in either Outlook or Google are only blocked from the employee connected to a certain calendar.
So, if you connected Outlook with Amelia correctly, and connected your employees to their Outlook calendars, 50 events (as shown in your screenshot, under "Maximum number of events returned") will be removed from your employees' schedule. You can increase it to maximum 500 events returned for Outlook. Going over that will break this.
So, check if your employees are connected, and increase the maximum number of events returned, and they will be removed from employees' schedule. They will not appear in Amelia though.