We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I just wanted to make sure of something since i've tried this in your demo website of amelia.
Concerning double booking, if a customer X chooses employee A with service A at time A (knowing it is available), but still hasn't paid for it yet during the process. At the same time, another customer Y chooses the same employee A with service A at time A (which is still available since customer X hasn't checked out yet to pay for it). On the demo website, it seems that both of them can book the same timeslot (knowing that the employee and the service only allows 1 customer per time slot), and they proceed with the payment.
To mimic this scenario, i just opened two sessions on the demo website.
My only concern here is a race condition, whereby two customers can book the same employee and service at the same time. Will that ever happen? Is there a reserved timeslot scenario which reserves the slot for an X amount of time up until they pay for the appointment? I'm even worried about the integration with woocommerce.
We still haven't reproduced it yet locally since the plan on creating the website with amelia is still in progress. But we just wanted to make sure that double booking is not allowed with the right configurations of amelia of course.
It's a main concern to us since the type of business we're trying to make relies on such behaviour.
Waiting for your feedback!
Thanks,
Mahmoud
Hello,
Concerning double booking, if a customer X chooses employee A with service A at time A (knowing it is available), but still hasn't paid for it yet during the process. At the same time, another customer Y chooses the same employee A with service A at time A (which is still available since customer X hasn't checked out yet to pay for it). On the demo website, it seems that both of them can book the same timeslot (knowing that the employee and the service only allows 1 customer per time slot), and they proceed with the payment.
This can be limited on a service level by max service capacity and Amelia won't allow you to book the same employee on the same time.
My only concern here is a race condition, whereby two customers can book the same employee and service at the same time. Will that ever happen?
No, it's not possible.
You can try Amelia during 15 days and get the refund if it doesn't suit your needs.