We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am still wondering why it is not possible to get the user data in the notifications to the employee with the shortcode %booked_customer%
I asked to fix this some months ago and you told me that will be fixed in a coming update.
How long do we have to wait?
Heinz
Hi Heinz,
The %booked_customer% placeholder works fine as I can see in the Approved appointment notifications sent to employees. I looked through your tickets, and as I can see you were talking about the reminder notification, right? If this is the case, this placeholder doesn't work in these email notifications as this placeholder is for the last customer that booked an appointment (when there is a group appointment) and the reminder notifications sent are for the whole appointment - so for all customers in that appointment, not just for the last booked customer, and this is why this placeholder can't work there. In this notification (reminder) you need to use the customer placeholders instead: so these ones - %customer_full_name% , %customer_phone%, %customer_email% not the %booked_customer% placeholder.
Thank you Marija
It is about the reminder, you are right. I filled in the new shortcodes and will see next time if it works.
You are welcome, Heinz.
Thank you for letting me know. OK, if you have any issues with those placeholders let us know and we will check this out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.