We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2622921
Events not showing unless logged in
Closed

Comments

  • Louise Gabrielle started the conversation
    December 6, 2020 at 1:54pm

    The events or booking calendar won't show on my site unless the user is logged in, which is not suitable as I need users to see the classes regardless of whether they are logged into the site or not. 


    Please help


    Thanks,

    Louise

  • [deleted] replied
    December 7, 2020 at 4:41pm

    Hello Louise, 

    As I can see you use Siteground optimizer, so please check if this is causing the issue that you have, as we've had users recently with SG optimizer that had issues with Amelia loading on the front-end, unfortunately. Some of its settings/options block Amelia from loading properly on your website. You can deactivate it to see if Amelia will work find afterwards, if it does, you can check out the settings there or contact them and ask them what to change in order to allow Amelia loading properly on the front-end. 

    Let me know if this helped!

  • Louise Gabrielle replied
    December 8, 2020 at 8:17am

    Yes, I spoke to Siteground, they sorted it and now it is working!


    Thank you! :) 

  • [deleted] replied
    December 8, 2020 at 9:22am

    Great, glad to see the issue is gone, thank you for letting us know. 

    You are welcome, Louise.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.