We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia Version 2.9.3
Everything look alright in back end. (Preview)
But doesn't look right in front end. (visitor view) https://chessintaiwan.com/how-to/
Used short below codes with Elementor as editor.
[ameliasearch]
[ameliacatalog]
only Amelia short codes don't work. (MEC Calendar works fine)
Couldn't find any documentation about this.
Totally breaks the whole point of using this plugin.
Hello Lee Lin,
Thank you for your purchase.
If you have Siteground Optimizer, please check its options/settings, and if the issue s coming from there. If you have it, it probably is, since we had couple of users with this issue recently. For some reason, it is blocking Amelia from loading properly on the website - it blocks Amelia's CSS. There is probably some option there to allow Amelia CSS to load on front-end, you can check the settings there and try to fix the issue with changing some options/settings there, in order to allow Amelia to load properly on the front-end.
Let me know if this helped.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Yes, thank you, this is the solution.
Changed this setting to "off" and it works now.
Combine CSS FilesCombine multiple CSS files into one to lower the number of requests your site generates.
You are welcome, Lee Lin. Glad to see the issue is gone, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.