As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2622646
Plugin doesn't show properly in frontend
Closed

Comments

  •  4
    Lee started the conversation

    Amelia Version 2.9.3
    Everything look alright in back end. (Preview) 
    But doesn't look right in front end. (visitor view) https://chessintaiwan.com/how-to/

    Used short below codes with Elementor as editor.
    [ameliasearch]
    [ameliacatalog]
    only Amelia short codes don't work. (MEC Calendar works fine)

    Couldn't find any documentation about this.
    Totally breaks the whole point of using this plugin.


  • [deleted] replied

    Hello Lee Lin, 

    Thank you for your purchase. 

    If you have Siteground Optimizer, please check its options/settings, and if the issue s coming from there. If you have it, it probably is, since we had couple of users with this issue recently. For some reason, it is blocking Amelia from loading properly on the website - it blocks Amelia's CSS. There is probably some option there to allow Amelia CSS to load on front-end, you can check the settings there and try to fix the issue with changing some options/settings there, in order to allow Amelia to load properly on the front-end.

    Let me know if this helped. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. 

  •  4
    Lee replied

    Yes, thank you, this is the solution. 

    Changed this setting to "off" and it works now.

    Combine CSS Files 

    Combine multiple CSS files into one to lower the number of requests your site generates.


  • [deleted] replied

    You are welcome, Lee Lin. Glad to see the issue is gone, thank you for letting us know. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.