We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I cannot send a test email and am getting the message: "Error Email has not been sent". I saw other people had a similar issue, hence I checked all of your recommendations: I have checked with my host, Siteground, and taken their recommended SMTP settings to link my Outlook account. And my latest PHP Version is 7.3.25. I have also followed your guidelines on setting up the Notification Settings etc.
Could you please advice what else I can do?
Thank you!
Problem solved
Hello Elena
Thank you for your purchase, and thank you for letting us know the issue has been resolved.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Elena,
What did you do to solve this problem?
Hi Mike,
I ended up setting up an email with my host (with my domain ending) and linked that with my website and amelia via "WP Mail SMTP" plugin and that worked.
Okay great. That is exactly what my next course of action is planned to be. Thanks so much.
Thanks Elena.
Mike, if you need any assistance with this, please let us know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables