We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2622380
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Comments

  •  3
    Mik started the conversation
    December 5, 2020 at 4:34pm

    Hi

    Since several months this problem has been reported, what a pity that there is still no solution!
    I have followed the instructions and adapted the code in the database: 

    notifications": {    "breakReplacement": "<div style="height: 0.1rem"></div>"
}

    After that the notification setting in Amelia is reset and I have to set the email service again (Wordpress Email). 

    Then it resets the customized code in the database! How can I remove this ugly spacing from the emails? Please do an HTML editor, it can't be that difficult. 

    Thanks

  • Ian replied
    December 5, 2020 at 5:02pm

    We are having the same problem in our system. This is annoying since the email are terribel

  •  2,576
    Aleksandar replied
    December 7, 2020 at 12:53pm

    Hello again

    If all settings reset after you added this, you didn't do it correctly. Meaning, you probably overwrote a curly bracket, or something like that. For example, in the code you pasted there's no escape character for </div>, and it needs to be there.

    Notifications section in amelia_settings looks like this:

    "notifications":{
    "mailService":"smtp",
    "smtpHost":"smtp.gmail.com",
    "smtpPort":"587",
    "smtpSecure":"tls",
    "smtpUsername":"[email protected]",
    "smtpPassword":"yourEmailPassword",
    "mailgunApiKey":"",
    "mailgunDomain":"",
    "mailgunEndpoint":"",
    "senderName":"Amelia Test",
    "senderEmail":"[email protected]",
    "notifyCustomers":true,
    "smsAlphaSenderId":"Amelia",
    "smsSignedIn":true,
    "smsApiToken":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczpcL1wvd3BhbWVsaWEuY29tIiwiaWF0IjoxNjA0MzA5OTk4LCJlbWFpbCI6IndwYW1lbGlhdGVzdEBnbWFpbC5jb20ifQ.weAWysEOEnv6J_Uug9Brma4-bUS1FMXJzOQLXTXkV5E",
    "bccEmail":"",
    "cancelSuccessUrl":"",
    "cancelErrorUrl":"",
    "breakReplacement":"",
    "sendAllCF":true}

    There, you can see that "breakReplacement" is already there; so you simply need to add this between quotations:

    <div style='height: 0.1rem'><\/div>

    So, in the end it will look like this:

    "notifications":{
    "mailService":"smtp",
    "smtpHost":"smtp.gmail.com",
    "smtpPort":"587",
    "smtpSecure":"tls",
    "smtpUsername":"[email protected]",
    "smtpPassword":"yourEmailPassword",
    "mailgunApiKey":"",
    "mailgunDomain":"",
    "mailgunEndpoint":"",
    "senderName":"Amelia Test",
    "senderEmail":"[email protected]",
    "notifyCustomers":true,
    "smsAlphaSenderId":"Amelia",
    "smsSignedIn":true,
    "smsApiToken":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczpcL1wvd3BhbWVsaWEuY29tIiwiaWF0IjoxNjA0MzA5OTk4LCJlbWFpbCI6IndwYW1lbGlhdGVzdEBnbWFpbC5jb20ifQ.weAWysEOEnv6J_Uug9Brma4-bUS1FMXJzOQLXTXkV5E",
    "bccEmail":"",
    "cancelSuccessUrl":"",
    "cancelErrorUrl":"",
    "breakReplacement":"<div style="height: 0.1rem"><\/div></div>",
    "sendAllCF":true}

    That will correct the issue.

    Our developers are currently working on some priority tasks, so adding a HTML editor will be added in the future.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

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  •  3
    Mik replied
    December 7, 2020 at 3:23pm

    Hello Aleksander, thank you very much for your answer.

    This code was accepted. But it only minimizes the space between the DIVs but not between the <p> elements, see screenshot.

    But this is the bug I want to fix. Where can this be set?

  •  2,576
    Aleksandar replied
    December 8, 2020 at 12:51pm

    Hi again Mik

    Unfortunately, at the moment, you would only be able to edit the notifications in the database table wp_amelia_notifications. For example, if Appointment approved email looks like this:

    <p>Dear <strong>%customer_full_name%</strong>,</p><p><br></p><p>You have successfully scheduled <strong>%service_name%</strong> appointment with <strong>%employee_full_name%</strong>. We are waiting you at <strong>%location_address% </strong>on <strong>%appointment_date_time%</strong>.</p><p><br></p><p><img src="http://localhost/current/wp-content/uploads/amelia/mail/490a0f1e13.png"></p><p><br></p><p>Thank you for choosing our company,</p><p><strong>%company_name%</strong></p>

    You would need to manually remove <p> and </p> and use only <br>.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables