We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Not an urgent query but I am a lawyer and we offer a free 30 minute consultation to attract new customers or to help people who cant afford legal fees. After this we charge for our time. We have recently started using Amelia to handle all our paid bookings which is working great! But the free 30 minutes is being abused, and they can book over and over again! So we are losing money or having to have awkward conversations and they say "it let me book though!"....
Is there a way to make a service a one time only booking and to stop customers booking it again? Or even better if they have booked a particular service to charge them for a second?
Website is www.seahorsefamilylaw.co.uk if that helps.
Hello Robin
Unfortunately, Amelia doesn't have something like this included in its features.
What you can do, though, is utilize a membership plugin (for example). You would allow people to view booking pages only when they are logged into your website. Then, I believe membership plugins have a way of blocking pages based on a condition.
You would need to explore this with the creators of the membership plugins, though, as I'm not sure which condition you could use for this.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Robin,
I understand, but unfortunately we so not have a way to limit per customer per service. I note down this idea, but at the moment there's no way to achieve this.